Frequently Asked Questions

Eligibility Requirements

  • Child must have a cancer diagnosis.
  • Child must be under 22 years old.
  • Child must have been living at home at the time of diagnosis.
  • Child must have been diagnosed or relapsed within the last six months.
  • Child must have a cancer diagnosis.
  • Child must be under 22 years old.
  • Child must have been living at home at the time of diagnosis.
  • Child must be receiving treatment for cancer.
  • Child must be between 13-19 years old.
  • Child must have a cancer diagnosis.
  • Child must have been diagnosed more than one year ago.

Application Review and Notification

  • All-Star Fund: applications are reviewed on the first of each month for possible payment at the end of that month. Forinstance, if we receive an application in October, it will be reviewed on November 1 for possible payment in lateNovember.
  • Orange Envelope: applications are reviewed on approximately the 15th of each month and mailed at the end of the month.For instance, if we receive an application in early October, it will be reviewed on October 15 and the package will bemailed at the end of October.
  • Award notifications are sent to the primary email address and the social worker provided on the application. Please make sure to check your email regularly and the correct email address is on the application.

Application Details

  • Social worker contact information (name, phone, and email).
  • For the All-Star Fund: a clear, complete, and readable copy of the bill you would like paid.

  • The application is only offered online.
  • It takes between 5-20 minutes to complete the application depending on the program.

  • We can pay rent, mortgage, car payments, utility bills and autoinsurance, and more.
  • We can also provide a gift card for gas or groceries.
  • We cannot pay for car repairs, medical bills, prescriptions, creditcard bills, cell phone bills, student loans, taxes etc.
  • We can only pay bills that are in the parent/guardian’s name.
  • We can only pay rent once we have received a W9 tax form from yourlandlord.
  • We can only pay bills that have clear and complete statements. Ifyour statement is not clear, complete, and readable, yourapplication may be denied.

All-Star Fund Award, Payment, and Use

  • If you are awarded a gift card, we will mail it to the address provided on the application.
  • If we are paying a bill, we will mail the payment directly to the creditor.
  • If you have received an All-Star Fund award in 2022, please wait until 2023 to apply for additional All-Star Fund support.
  • We can send a maximum of $500 in gift cards to a family annually.

Social Worker Instructions:

Our application system requires that each child has a unique login email address. This allows each family/social worker to enter their diagnosis and demographic information into their profile once instead of each time they apply for a grant or program. Once a family/social worker has filled out the child’s profile, they can complete an application for an Orange Envelope, All-Star Fund grant, or PACK Experience.

  • Yes! Please follow the steps below:
    • Click “Sign Up” and use the family’s email address to create an account.
    • Create a password that you will remember.
    • Complete the profile and application for the family.
    • Click the gear icon in the upper right corner to log out of the family’s account so you are ready to apply on
      behalf of the next family.
  • Ideally, you will use the family’s email address for the login. If the family does not have an email address, you can
    use a fake email for the login (for instance to apply for Rosa Parks, I could use rosa@parks.com, rosaparks@gmail.com,
    or another formula that works for you). We will never send emails to the login address. Please make sure to enter your
    email address into the “Primary Email Address” field in this case.