Frequently Asked Questions

Receiving support from Pinky Swear

Eligibility Requirements

Is my child eligible for an Orange Envelope?
  • Child must been diagnosed with cancer or relapsed in the last six months.
  • Child must be 18 years old or younger.
  • Child must have been living with parents/guardians in the United States at time of diagnosis and continue to do so during treatment.
  • Child must not have received an Orange Envelope previously.
Is my child eligible for the All-Star fund?
  • Child must have a cancer diagnosis.
  • Child must be receiving treatment for cancer.
  • Child must be 18 years old or younger.
  • Child must have been living with parents/guardians in the United States at time of diagnosis and continue to do so during treatment.
  • Child must have received an Orange Envelope or been diagnosed more than six months ago.
  • You may not apply for an Orange Envelope at the same time as the All-Star Fund.
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Application Details

What do I need to apply?
  • Pediatric oncology social worker contact information (name, phone, and email).
  • For the All-Star Fund: a clear, complete, and readable copy of the bill you would like paid.
Does the application need to be completed online? Or is there a paper application?
The application is only offered online.
 
How long does the application process take to complete?
It takes between 5-20 minutes to complete the application depending on the program.
 
Is my bill eligible for the All-Star Fund?
  • We can pay rent, mortgage, car payments, utility bills, auto insurance, and more.
  • We can also provide a gift card for gas or groceries.
  • We cannot pay for car repairs, medical bills, prescriptions, credit card bills, cell phone bills, student loans, taxes, etc.
  • We can only pay bills that are in the parent/guardian’s name.
  • We can only pay rent once we have received a W9 tax form from your landlord.
  • We can only pay bills that have clear and complete statements. If your statement is not clear, complete, and readable, your application may be denied.
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Application Review and Notification

How will you notify me if I'm approved or not approved for financial assistance?
Award notifications are sent to the primary email address and the social worker provided on the application. Please make sure to check your email regularly and the correct email address is on the application.
 
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All-Star Fund Award, Payment, and Use

Where will you send the All-Star fund award?
  • If you are awarded a gift card, we will mail it to the address provided on the application.
  • If we are paying a bill, we will mail the payment directly to the creditor.
 
Can I apply for the All-Star Fund more than once a year?
  • Please wait 12 months after receiving an All-Star Fund award to apply again.
  • The annual gift card maximum is $500
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Have additional questions?

Reach out to us.